Have you heard about “The Bluelock Difference”?
Bluelock isn’t just about the nuts and bolts of providing a solution to customers. To succeed at Bluelock employees need to be customer-oriented, creative, collaborative and driven to provide the best service possible for all customers.
Support Administrator John Teegan explains, “Bluelock recruits a great team of individuals who not only work well together, but make it a priority to help each other reach their professional goals.”
Continuing, Teegan says, “Bluelock is truly focused on ensuring its employees succeed, and to that end, they have helped me, as well as many others, grow personally and professionally.”
Bluelock is currently looking to expand its team by seven positions. The following roles are actively accepting resumes at this time:
Reporting to the Group Vice President of Sales, the Solution Architect works with prospective Bluelock customers (in conjunction with a sales representative) to bring a technical perspective to assess the prospect’s interest, to determine their business and technical needs, and, if appropriate, to design and recommend Bluelock solutions that serve the customer’s needs to achieve Bluelock’s revenue objectives and long-term client satisfaction objectives. The Solution Architect will ensure an effective hand-off to the transition and service delivery teams.
Support Administrators assist customers with their virtual environments. Tasks include a wide range of activities including troubleshooting performance problems, adjusting virtual resources and educating clients about Bluelock’s public cloud architecture. The Support Administrator position involves continuously learning about new technologies, best practices, integration of devices and software in the virtual world.
The Software Engineer is responsible for participating in the software development cycle as well as creating code to deliver commercialized web-based software. The incumbent will be involved in a product’s entire life cycle including analysis, design, development, testing and deployment, as well as ongoing maintenance. This role will be a key contributor in the shaping of solutions to serve the enterprise market. To that end, learning the business of cloud technology, IaaS and how enterprise customers consume technology will be required.
Reporting to the Sr. Director of Service Delivery, the Support Administrator is the first and primary contact for clients to resolve problems or fulfill a request. They are responsible for monitoring client environments, responding to client requests and proactively seeking information to continually improve the process related to supporting our client’s infrastructure.
Reporting to the Sr. Director of Service Delivery, the NOC Team Lead/Service Support and Operations Team Lead has responsibility for two distinct areas:
- Resolving client problems and managing their own caseload (40%).
- Serving as a leader for the daily SSO workload, finding opportunities to improve SSO processes or service delivery improvements and handling the first level of escalated client issues. The incumbent is responsible for working with the team to achieve overall client satisfaction by delivering a best-in-class service to our clients (60%).
The Systems Engineer has two areas of responsibility:
- Contribute to the team that maintains or improves the performance and integrity of Bluelock’s infrastructure and supporting technologies.
- Work on projects related to architectural design, new product prototyping and the development of custom solutions.
The incumbent will collaborate with engineers and other Bluelock departments to identify opportunities to provide new or improve existing solutions and services.
Reporting to the Sr. Director of Service Delivery, the Project Analyst has three areas of responsibility that are designed to assist Bluelock in creating a best-in-class service organization:
- Lead the client onboarding process.
- Manage internal process improvement.
- Server as a project manager for Bluelock special projects.
How Do I Apply?
Interested in joining our team and becoming part of the Bluelock Difference? Visit our Careers page.
Ready to apply? Please send your resume to firstname.lastname@example.org.