Bluelock Achieves 90+ Industry-Leading Net Promoter Score
Disaster Recovery-as-a-Service and Infrastructure-as-a-Service provider achieves near-perfect NPS rating for DRaaS
INDIANAPOLIS — May 11, 2018 — Bluelock, provider of Disaster Recovery-as-a-Service (DRaaS) and Infrastructure-as-a-Service (IaaS) for complex environments and sensitive data, is pleased to announce an industry-leading Net Promoter Score (NPS) of 92 for DRaaS. The NPS is judged on a scale of -100 to +100, with a rating of 50 considered “excellent.”
In 2017, Bluelock scored an average DRaaS NPS of 88, up 24 points from 2016. 2018’s NPS of 92 raises the company’s score to a near perfect rating. Bluelock DRaaS has also achieved a current rating of 4.7 out of 5 on Gartner Peer Insights and a 4.9 out of 5 on G2 Crowd.
“Our clients’ satisfaction is our utmost priority and we’re pleased to see an NPS of 92 reflecting that commitment,” said Bluelock EVP of Product & Service Development Jeff Ton. “No service provider is perfect and that’s not what we strive for. Our employees are dedicated to serving our clients with transparency, professionalism and consistency and our NPS score and client review ratings are a byproduct of that. We know our clients’ teams and systems deeply, and treat them as if they were our own. This has allowed us to raise our NPS score year-over-year while innovating and driving success for both Bluelock and our clients.”
The NPS is Bluelock’s primary measure of client satisfaction, and is considered a company-level metric of success.
Bluelock provides Disaster Recovery-as-a-Service for complex environments and sensitive data to help companies mitigate risk with confidence. Bluelock is the provider enterprise organizations turn to for highly resilient cloud services because of its ability to support unique requirements. Its exclusive program, Bluelock Recovery Assurance™ gives clients complete confidence their disaster recovery solution will be uncompromisingly secure, expertly tailored, thoroughly supported and comprehensively tested. With data centers in the U.S., Bluelock supports a wide range of compliance frameworks and is SOC 2 Type II audited. For more information, visit www.bluelock.com.