Bluelock is pleased to announce that we’ve achieved an industry-leading Net Promoter Score (NPS) of 92 for Disaster Recovery-as-a-Service (DRaaS). The NPS is judged on a scale of -100 to + 100, with a rating of 50 considered excellent.
The NPS is a rolling 12-month score and is Bluelock’s primary measure of client satisfaction, considered a company-level metric of success. “Our clients’ satisfaction is our utmost priority and we’re pleased to see an NPS of 92 reflecting that commitment,” said Bluelock EVP of Product & Service Development Jeff Ton.
Additionally, we have a near 5 out of 5 stars on G2 Crowd, a customer review site. To read more about Bluelock’s unique recovery solutions, visit our Recovery Suite webpage. If you’d like to learn more about DRaaS, visit the Practical Guide to DRaaS, an ungated resource center.
In 2017, Bluelock scored an average DRaaS NPS of 88, up 24 points from 2016. 2018’s NPS of 92 raises the company’s score to a near perfect rating. Bluelock DRaaS has also achieved a current rating of 4.7 out of 5 on Gartner Peer Insights and a 4.9 out of 5 on G2 Crowd.
We’re proud to announce Bluelock has been positioned as a “Leader”. The report cites our strong professional services to support friction-free onboarding and runbook development.
We’re proud to announce Bluelock has been positioned in the “Visionary” Quadrant for our unique hands-on approach to provide organizations proof of effective recovery.