In a newly-published Gartner report, “Source DRaaS With These Five Steps to Avoid a Disastrous Outcome,” expert analyst Ron Blair explains the complicated nature of selecting a Disaster Recovery-as-a-Service (DRaaS) provider in a crowded landscape with varied specialties. According to the report, “The DRaaS market comprises more than 500 providers.”*

In this report, you’ll learn:

  • How to align priorities and expectations across your organization
  • How to effectively scope your DRaaS project
  • Vendor types and how to manage your selection process
  • RFP best practices and how to assess pricing

With so many options, it’s no surprise that organizations struggle to fully assess which DRaaS vendor is right for their IT systems and business objectives, which may often lead to poor decisions in choosing a provider that’s misaligned with company culture and goals.

To assist clients in navigating the complex DRaaS landscape and offerings, Blair gives five steps to select a DRaaS provider. Read the report to learn what the five steps are.

A Shared Understanding of Business Needs

According to Gartner’s research of 123 DRaaS customers, 53% chose DRaaS because they had non-existent IT disaster recovery (DR) capabilities with too few staff to execute an in-house solution.* Blair urges companies to avoid the perception that the cloud is an end-all solution, saying, “There is no cloud ‘easy button’.”* This is because there are so many intricacies that come with doing “cloud” properly, let alone ensuring a robust DR program will run smoothly when an event occurs.

An organization should engage with a wide array of stakeholders in revamping a DR strategy, since “disaster recovery encompasses most areas of business operations.”* It’s key that all critical applications and datasets are identified and properly protected, so to do this companies should conduct an assessment of existing dependencies.

As part of the assessment process, it’s important to look beyond the technology aspects, since other areas like the size of IT staff can have impacts on the end result. As Figure 2 of the report details, companies should consider why changes to their DR program arose as necessary, what the required technology needs are, what can be learned from past experiences, and what future-focused strategies should influence procurement decisions.

Figure 2. Engage the Business to Align Priorities and Expectations

For example, a strategy to refocus IT on other projects that drive more business value may limit a certain range of DRaaS options that enable this accomplishment. If too few IT staff are available to test the DRaaS solution, it may impact RTO and RPO success during an actual event. For this scenario, it may be good to look for a DRaaS provider who could test on the company’s behalf. 

Additional Value in the Report

In the report, you’ll be given detailed advice on the five steps to take for a good DRaaS selection. You’ll also learn the following:

  • The four types of DRaaS technologies
  • The three levels of DRaaS service
  • What to discuss with DRaaS providers
  • How to compare DRaaS providers
  • How to ensure you get the best value

At Bluelock, we agree with Blair’s assessment of the DRaaS marketplace, as well as the need to view each vendor with a critical eye. We believe that a DRaaS selection should never just include considerations around technology. Cultural alignment is an integral piece to ensure smooth execution during and after an event declaration. For this reason, we aim to establish client confidence – above all else – that a company’s elected DRaaS solutions will work as intended when needed most. Our unique Recovery Assurance™ program was built around this goal.

Read the full Gartner report, “Source DRaaS with These Five Steps to Avoid a Disastrous Outcome,” compliments of Bluelock.


* Gartner “Source DRaaS With These Five Steps to Avoid a Disastrous Outcome,” Ron Blair, 28 September 2017.

These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Bluelock.
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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