Privacy Policy

Effective Date : 09/15/2016

This privacy policy is owned and operated by Bluelock, LLC (“Bluelock”) and applies to both www.bluelock.com and our cloud-enabled managed hosting services. This statement discloses the information practices for Bluelock, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared on our website, www.bluelock.com, and our cloud-enabled managed hosting services. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

EU-U.S. and Swiss-U.S. Privacy Shield Frameworks

Bluelock complies with the EU-U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively.  Bluelock has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

As a Privacy Shield participant, Bluelock is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

The EU-US and Swiss-US Privacy Shield program covers all personal information (i.e., personally identifiable information) about EU residents that Bluelock collects through this website, www.bluelock.com, and our provision of cloud-enabled managed hosting services. The use of personal information collected through our services shall be limited to the purpose of providing the service for which the Client has engaged Bluelock.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Bluelock commits to resolve complaints about your privacy and our collection, use, or disclosure of your personal information.  Individuals with inquiries regarding this privacy policy or complaints concerning our privacy practices should first contact Bluelock at:

Bluelock, LLC
5303 Lakeview Parkway South Drive
Indianapolis, IN 46268
888-402-2583
www.bluelock.com

Bluelock has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Information Collection and Use

In order to access certain areas of this website (including e-newsletters, white papers and case studies, and the client portal), you must first complete an online registration form. To complete the online registration form, you are required to provide personal information, such as contact information (for example, your name and e-mail address). We use this information to contact you about services in which you have expressed interest. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

e-Newsletters

If you wish to subscribe to our e-newsletter, we will use your name and e-mail address to send the e-newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the “Choice and Opt-out” section.

Service-Related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications, which are not promotional in nature.

Client Service

Based upon the personal information you provide us, we will send you a welcome e-mail to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will contact you for client satisfaction surveys, market research, and in connection with certain service transactions. We will communicate with you by e-mail or telephone, in accordance with your wishes.

Children’s Privacy

Bluelock is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Bluelock does not knowingly collect information from children under the age of 13 and Bluelock does not target its websites to children under 13.

Legal Disclaimer

We may also disclose your personal information:

  • as required by law, such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud
  • to any other third party with your prior consent to do so

We also may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Links to 3rd Party Sites

Our Site includes links to other websites whose privacy practices may differ from those of Bluelock. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Blog Comments Moderated by a 3rd party

Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or log into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review the third party application’s privacy policy.

Social Media Widgets

Our website includes Social Media Features, such as the Facebook© Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policies of the companies providing them.

Frames

Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.bluelock.com.

Testimonials

We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at marketing@bluelock.com.

Service Providers and Onward Transfer

We may provide your personal information to companies that provide services to help us with our business activities, such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.  With regard to the Principle of Accountability for Onward Transfer, we remain liable if our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Bluelock shall ensure that any third party to which we disclose personal information provides the same level of privacy protection as is required by the Privacy Shield principles and agrees in writing to provide an adequate level of privacy protection.  Prior to disclosing personal information to a third party that is not acting as Bluelock’s agent, we will notify you of such disclosure and provide you with the choice to opt-out of the disclosure.

Cookies

We store information that we collect through cookies, log files, clear gifs, and/or third party sources to create a “profile” of your preferences. We tie your personal information and your purchasing history, to information in the profile, in order to provide tailored promotions and marketing offers and to improve the content of the site for you. We do not share your personal information that is contained in the profile with other third parties. We share your profile in aggregate form only.

We sometimes collect non-identifiable information from visits to our website to help us provide better client service. For example, we keep track of the domains from which people visit and we also measure visitor activity on this website, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data.” Bluelock or others on Bluelock’s behalf may use this data to analyze trends and statistics and to help us provide better client service.

Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information. This information is used and analyzed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level. If you do not want your transaction details used in this manner you can disable your cookies.

Choice/Opt-out

We provide you the opportunity to ”opt-out” of having your personal information used or disclosed for certain purposes.  Specifically, we offer you the opportunity to opt-out of: (1) the disclosure of your personal information to a third party, and (2) the use of your personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by you.

For example, if you purchase a service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.  If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each e-newsletter or communication or by e-mailing us at marketing@bluelock.com. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Access to Personally Identifiable Information

You have the right to obtain our confirmation of whether we maintain personal information relating to you.  Upon request, we will provide you with access to the personal information that we hold about you.  You may also may correct, amend, or delete the personal information we hold about you.  Your right to access your Personal Data may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access.  If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.

To request access to your personal information or to request us to correct, amend, or delete your personal information, please  e-mail us at marketing@bluelock.com or contact us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days.

Security

The security of your personal information is important to us. When you enter sensitive personal information on our registration forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Business Transitions

In the event Bluelock, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personal information will likely be among the assets transferred. You will be notified via e-mail of any such change in ownership or control of your personal information.

Changes to this Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by e-mail, or by means of a notice on our home page prior to the changes becoming effective.

Your California Privacy Rights

California law provides that California residents have a right to request businesses to tell them how their personal information has been shared with third parties, if at all, for the third parties’ direct marketing purposes.  To make such a request, please contact us at the contact information provided below.

Do Not Track Signals

Certain web browsers and other devices you may use to access the website may permit you to indicate your preference that you do not wish to be “tracked” online.  At this time, the website does not respond to “Do Not Track” signals.

Contact Us

If you have questions or suggestions regarding our privacy policy, please contact us at:

Bluelock, LLC
5303 Lakeview Parkway South Drive
Indianapolis, IN 46268
888-402-2583
www.bluelock.com

These disclosures pertain to our cloud-enabled managed hosting services:

Service Provider Collection/Use

Bluelock collects information, which may include personal information, under the direction of its Clients, and has no direct relationship with the individuals whose personal information it processes.

Choice

We may collect personal information from our Clients to provide them with services.  If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the client that you interact with directly.

Service Provider, Sub Processors/Onward Transfer

Bluelock may transfer personal information to companies that help us provide our service, including third party technology and service partners as described in individual service specifications. Transfers to subsequent third parties are covered by the above provisions in this Policy regarding Choice/Opt-Out and Service Providers and Onward Transfer, as well as the service agreements with our Clients.

Access to Data Controlled by Our Clients

Bluelock has no direct relationship with the individuals whose personal information it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate personal information should direct its query to Bluelock’s Client (the data controller). If requested to remove data we will respond within 30 days.

Data Retention

Bluelock will retain personal information we process on behalf of our Clients for as long as needed to provide services to our Client. Bluelock will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

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