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    Bluelock Support

    The Bluelock Support Team strives to be a true partner and become an integrated extension of your IT team. This means we look out for your applications, your systems and your team by being proactive and highly responsive to your needs.

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    Bluelock’s Recovery Suite

    The key to a high-performing IT disaster recovery plan is having the right mix of solutions to achieve your organization’s need for speedy recovery and maximum value. With this in mind, Bluelock has architected a suite of Disaster Recovery-as-a-Service (DRaaS) solutions to help organizations achieve their ultimate goal of IT service availability and data protection.

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    DRaaS Run™

    DRaaS Run leverages a high-quality production environment for always-on recovery. While most disaster recovery solutions don’t offer low enough RPO and RTO with transaction-consistent capabilities, DRaaS Run brings your most critical systems, applications or appliances up and fully available with near-zero wait time – all without loss or damage of key transactions during a disruption.

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    DRaaS Ready™

    DRaaS Ready protects diverse, high-impact data and applications across various hardware, hypervisor and operating system technologies, providing full application recovery in as little as 15 minutes after a disruption.

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    DRaaS Restore™

    DRaaS Restore allows companies to predictably restore and run services from their backups in the cloud, as well as quickly restore files and VMs back to their source site.

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    True RTO™

    Only Bluelock includes every aspect of recovery when defining recovery time objectives (RTO). True RTO is when all infrastructure and applications are running and returned to end users for service. This is the point when you've truly recovered.

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    Recovery Waves™

    Recovery Waves define the order in which applications, within each specific tier, should return to service.

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    Recovery Assurance™

    When it comes to choosing a disaster recovery service provider, you should accept nothing less than absolute confidence in your recovery process. From implementation and testing, to failover and failback, a dependable recovery solution leaves nothing to chance.

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    Recovery Playbook

    Most cloud recovery providers offer a simple disaster recovery runbook that describes the order in which your systems (VMs) should recover. Bluelock goes beyond the standard DR runbook to create a comprehensive Disaster Recovery Playbook that outlines the critical components of your disaster recovery and business continuity practices.

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    Disaster Recovery Testing

    No disaster recovery strategy is complete or reliable without proper and thorough testing. With Disaster Recovery-as-a-Service from Bluelock, customers have access to two free tests per year and can choose between various testing types to meet their own compliance or due diligence requirements.